Terms and Conditions

Ineff Barn Retreat
Full Terms and Conditions

1. Definitions

  • Booking means the reservation of the Property by the Holidaymaker.
  • Booking Conditions means these terms and conditions
  • Booking Fee means the booking fee payable by the Holidaymaker to the Property Owner
  • Deposit means 100% of the rental charge ,
  • Holiday maker means the person or persons making the Booking.
  • Holiday confirmation means the confirmation of the booking issued by the Property Owner to the Holidaymaker (by email) once the initial Payment has been processed.
  • Initial Payment means the payment of the Deposit and any applicable additional fees.
  • Property means the accommodation for which a Booking is made.
  • Property Owner means the owner of the Property.
  • Rental Charge means the total rental charge payable in respect of the Booking to Property Owner.
  • Reservation Request means a request to make a booking in the form of a completed holiday booking form (whether submitted via the post, email website or otherwise) or a telephone booking.
  • Short break means a holiday for a duration of less than seven nights.

2. Bookings and Payment

  • Following receipt of a Reservation Request the Property Owner will confirm the acceptance of the reservation.
  • On acceptance of the Booking Reservation of the Property the Holidaymaker must make the Initial Payment to the Property Owner. unless advised otherwise. If payment is not received, the reservation will be cancelled.
  • Upon receipt of the Initial Payment, the Property Owner will issue a Holiday Confirmation to complete the Booking.
  • For bookings that are in of six months ahead of the commencement date please contact the owner for payment details.
  • The balance of Rental charge (where applicable) must be paid by the Holidaymaker to the owner as specified prior to the commencement of the holiday. Failure to make payment within 3 days of the request the owner reserves the right to treat booking as cancelled by the holidaymaker.  The holiday maker shall have no claim against the property owner for compensation or reimbursement whatsoever.
  • The prices stated on the Property Owner’s website are cash prices in pounds sterling. The property owner reserves the right to change prices at any point, this will have no effect on any prior accepted bookings.
  • Any charges raised against the Property Owner by its bank for handling dishonoured cheques, bank transfers or any other payments, must be reimbursed by the Holidaymaker to the Property Owner within seven (7) days request to do so.
  • All payments must be made in pounds sterling.
  • The Property Owner reserves the right to correct any error in advertised and/or confirmed prices.
  • A bond charge of £100.00 will be made. This is refunded once the property has been checked for any losses or damages usually within three (3) days after the end of holiday

3. Booking Details

  • Immediately upon receipt of the Holiday Confirmation from the Property Owner, the Holidaymaker should check the details and notify the Property Owner of any mistakes/errors made by the Property Owner as soon as possible and in any event within seven (7) days, no changes can be made to the Booking after this time. The Property Owner reserves the right to charge a holiday booking amendment fee to administer/correct any error by the Holidaymaker.

4. Cancellation by the Holidaymaker

  • The Holidaymaker must notify the Property Owner immediately in writing if he/she wishes to cancel the booking. The cancellation only takes effect when the Property Owner receives written confirmation from the Holidaymaker.  The Cancellation terms are as follows:  full refund given within eight weeks of the commencement date of the holiday; fifty percent (50%) refund will be given if notified within four to eight weeks of the commencement date of the holiday; no refund will be given if notified within thirty days or less of the commencement date of the holiday.
  • Holiday insurance is recommended for all Holidaymakers.

5. Other cancellations

  • If the property becomes unavailable for any reason the Property Owner will endeavour to refund the money paid to the Property Owner by the holidaymaker.

6. Responsibilities of the Holidaymaker

  • During the period of the holiday, the holiday maker undertakes (for the benefit of the Property Owner) as follows:
    • That the number of people occupying the Property will not exceed the number of stated on the holiday confirmation; or differ from the people named on the form.
    • That the Property will be used solely for the purpose of a holiday by the Holidaymaker and his party;
    • To show due consideration for other parties (to include, but not be limited to, refraining from abuses of the Property and/or dangerous, offensive or rude behaviour to the Property Owner, his representative or any third parties such as neighbours);
    • To allow the Property Owner or his representative access to the Property at any reasonable time during the period of the holiday;
    • To keep the Property and all furniture, utensils, equipment, fixtures and fittings in or on the Property in the same state or repair and condition as at the commencement of the holiday and to ensure that at the end of the holiday the Property is left in the same state of order and cleanliness in which it was found. The Property Owner reserves the right to levy an additional charge for any extra cleaning required after the Holidaymaker’s occupancy and for any consequential loss;
    • To report as soon as possible to the Property Owner (or his representative) any breakages or damage caused by the Holidaymaker during the holiday and to reimburse the Property Owner with the cost of replacement. The Property Owner reserves the right to make a claim against the Holidaymaker for repair or loss as a result of damage caused;
    • To arrive after 4pm on the arrival day and to vacate the Property by 10am on the day of departure unless prior arrangement has been agreed with the Property Owner;
    • Not to allow any person other than guests booked and staying in the Property for their holiday to use the facilities and amenities of the Property; and
    • To notify all other members of the Holiday maker’s party of these undertakings.
  • In the event of a breach of any of the undertakings set out in clause 6.1 the Property Owner (or his representative) can refuse to allow the Holidaymaker to take possession of the Property or make the Holidaymaker leave the Property before the end of the Holiday. In either case the Holidaymaker shall be deemed to have cancelled the Booking and the Holidaymaker shall have to claim for compensation or reimbursement whatsoever.
  • Any problems found with any appliance or fixture or fitting must be reported to the owner as soon as possible in order to ensure that within reasonable time it is repaired or alternative arrangements made. Under no circumstances should any guest attempt repairs to the property or its contents.  This will invalidate service contracts, warranties and agreements, and charges for such repairs will then pass on to the hirer. The hirer undertakes to keep the premises and all furniture, fixtures, fittings and effects in or around the premises in the same state of repair and condition as the same as in the commencement of the letting and shall report and pay the owners the value of any part of the premises, furniture, fittings and effects so destroyed or damaged as to be incapable of being restored to its former condition.
  • Outdoor footwear must not be worn inside the property. Wooden floors must be protected from sharp objects, such as, stiletto heels.

7. Pets

  • No pets are allowed on or in the property at any time.

8. Smoking

  • No smoking is permitted in the Property.

9. Heating

  • The heating is set by the owner to a comfortable level. It can be adjusted to a higher temperature for an additional fee.

10. Electricity

  • As a guide 70kw per week and 35 kw per short stay, is included in the rental, additional costs can be applied if usage is excessive.

11. Liability

  • The Holidaymaker’s (and all other members of the Holidaymaker’s party’s) personal belongings and vehicles (together with their contents) are left at the Property entirely of their own risk.
  • The Property Owner shall accept no liability to the Holidaymaker for any loss, damage or injury whosoever caused to the Holidaymaker or to the Holidaymaker’s personal property (or to persons in the Holidaymaker’s party or their personal property) during their stay at the Property except to the extent such as loss, damage or injury is caused by the negligence or wilful default of the Property Owner;
  • No representative, agent or sales person (whether employed by the Property Owner or not):
    • Has authority to vary, amend or waive any of these Booking Conditions.
    • Has authority to make any verbal representations or provide additional information over and above information contained in the Property Owner’s brochure and website. The Property Owner cannot accept responsibility and gives no warranty in respect of information or representations not contained in these Booking Conditions, the Property Owner’s brochures and/or the Property Owner’s website.
    • Communication and Information (Privacy Notice)
  • For the purpose of the current Data Protection legislation (Data Protection Act 2018 and General Data Protection Regulation UK), all personal and other information and details collected by the Property Owner in the course of its business, belong to the Property Owner (and/or his representatives) in connection with a Booking and will not be disclosed to any third party
  • If the Holidaymaker or other individual wishes to be removed from the Property Owner’s marketing lists, they should contact the Property Owner by email martrichards@live.co.uk
  • The owner is not responsible for the loss of any valuables or property left on or around the premises at any time.
  • All guests must ensure that they take all reasonable steps to ensure their own safety whilst on the property. The owners will not accept responsibility for any injury or loss caused whilst in or around the property.
  • The premises can only be occupied and used by the people named on the booking request. The owner reserves the rights to refuse entry and accommodation or to expel any occupier for conduct which in their sole view is detrimental to the premises or the comfort of others.  The owner reserves the right to enter the property any time but will endeavour to do so when convenient to the occupier.
  • Children over 11 years are welcome.

12. Complaints

  • In the unlikely event the Holidaymaker may have cause for dissatisfaction, the Holidaymaker should contact the Property Owner as soon as possible. The Property Owner takes all complaints seriously and will endeavour to resolve them if at all possible.
  • If the holidaymaker is unhappy with the Property Owner’s response, the Holidaymaker should contact the Property Owner as soon as possible (and in any event within 28 days of the end of the holiday);

13. Force Majeure

  • No liability can be accepted and no compensation will be paid by the Property Owner where the Holidaymaker or his personal property (and/or any person in the Holidaymaker/s party and/or their personal property) suffer any loss, damage, injury, disappointment, inconvenience or otherwise, or where the performance or prompt performance of any obligations by the Property Owner are prevented or affected, by any event which the Property Owner could have reasonably foreseen or avoided including war, threat of war, riot, civil strife, industrial action, terrorist activity, natural or nuclear disaster, fire, adverse weather conditions, closure of international borders, disease, non-availability of transport services, interruption to services/utilities and all similar events outside the control of the Property Owner.
  • In the event of the property being unavailable to rent to Holidaymakers, due to reasons beyond the Property Owner’s control, the Property Owner reserves the right to notify the Holidaymaker that the booking is cancelled. The Holidaymaker will have no claim for compensation or reimbursement over and above monies paid for the rental of the property.